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Debit Cards Page

HSBC NPG Debit Card

In accordance with Bank Indonesia ("BI") Regulation No. 19/8/PBI/2017 on the National Payment Gateway (NPG), PT Bank HSBC Indonesia ("HSBC") would like to introduce you to a new HSBC Debit Card with the NPG logo: HSBC NPG Debit Card.

Benefits


How to Request HSBC NPG Debit Card
Visit your nearest HSBC branch to request a new HSBC NPG Debit Card, or replace your HSBC VISA Debit Card with an HSBC NPG Debit Card.


Important Information
In accordance with BI regulation:

  1. In accordance with BI regulation, every Customer must have at least one ATM / debit card with the NPG logo issued by one of the issuing banks in Indonesia.
  2. If you do not wish to request for an HSBC NPG Debit Card because you already have an ATM/ debit card with the NPG logo from another bank, we request you to come to the nearest HSBC branch to sign a declaration form stating that you already own an NPG card from another bank.
  3. For Personal Banking Customers: To support the NPG initiative and the Personal Banking proposition which focuses more on domestic banking activities and transactions, we inform you that any lost, retained, damaged, or expired HSBC VISA Classic Debit Card will be replaced with an HSBC NPG Classic Debit Card going forward.


Further Information
Contact your RM or our Call Center at 1500 700 or (+6221) 2551 4722 (Premier), 1500 808 or (+6221) 2552 6603 (Others).


HSBC chip debit card

Get HSBC chip debit card right away to improve security in your transaction.


Visit nearest HSBC Branch Office to:

  1. Apply for new HSBC debit card
  2. Swap your HSBC non-chip debit card with HSBC Chip Debit Card.
  3. Request for blocking your non-chip debit card

Or, dial to HSBC Contact Center to:

  1. Swap your HSBC non-chip debit card with HSBC chip debit card.
  2. Request for blocking your non-chip debit card

Deadline to use HSBC non-chip debit card
Based on Bank Indonesia regulation, debit card that is not equipped with chip technology can only be used by 31 December 2021 at the latest. However, HSBC may deactivate non-chip debit card periodically starting 1 September 2021.


Why use chip debit card?

  • More benefit and usability
    Enjoy purchasing transaction convenience in every ATM and EDC machines, including in online merchant/e-commerce anytime easily and secured.*
  • Comply to Bank Indonesia regulation
    Bank Indonesia mandates chip technology implementation and 6 digits PIN usage for all Debit Card issued in Indonesia.
  • Reduce risk in Debit Card transaction
    Chip technology in Chip Debit Card can provide unique code in each transaction. Therefore, in every transaction that use card chip, merchant cannot save your card number and account number.


For More Information
Dial our Call Center 1500 700 (Premier) or 1500 808 (Non Premier).

*Transaction in overseas or e-commerce merchant only applies to Debit Card with Visa logo.


Shopping is more rewarding with our HSBC Debit Card

  • Free1 cash withdrawals and transfers at more than 77 thousand Bersama ATM, 100 thousand Prima ATM, 150 HSBC ATM, and all ATMs that have the NPG logo across Indonesia.
  • Free1 shopping transactions at more than 450 thousand EDC machines with Prima Debit logo, and EDC machines with ATM Bersama Debit and NPG logos across Indonesia.
  • Especially for HSBC VISA Debit Card, your card can also be used overseas at more than 1 million ATM PLUS and 22 thousand ATM HSBC worldwide, as well as more than 44 million merchants with VISA logo worldwide.
  • Enjoy discounts and offers from various merchants/outlets: hsbc.co.id/debitpromo.
  • HSBC Visa Debit Card can be linked up to 7 accounts and available in 12 different currencies.



Activating your card

You need to activate your HSBC Debit Card before you can use it.
To activate through ATM:

  • First, insert your debit card into any HSBC ATM, Bersama ATM, Prima ATM, Link ATM, Alto ATM, Visa Plus ATM, MasterCard/Cirrus ATM worldwide.
  • Then, enter your PIN and select 'balance inquiry'. If you want to choose your own unique PIN for additional security, you can only do it in HSBC ATM.
  • Once complete, your card will be now ready to use.

To activate through Interactive Voice Response (IVR):

  • Call 1500 808 (HSBC Advance customers), 1500 700 (HSBC Premier customers)
  • Follow the voice prompts to successfully activate your HSBC Debit Card

Protecting your card

  • Don't forget to sign the back of your card.
  • Change your PIN regularly at any HSBC ATM in Indonesia.
  • Keep your PIN secure

1 Terms and conditions apply

2 Only for HSBC Debit Card Premier Visa, HSBC Debit Card Advance Visa, Visa Classic Debit, and Visa Gold Debit.

Enjoy fabulous offers with our HSBC VISA Debit Card

  • Shopping privileges at 74,000 merchants in Indonesia and more than 30 million outlets worldwide.
  • Free1 cash withdrawals and transfers at more than 77,000 Bersama ATM & 100,000 Prima ATM networks throughout Indonesia.
  • Access your account at 22,000 HSBC ATMs worldwide.
  • Enjoy exclusive offers at selected merchants.
  • HSBC Visa Debit Card can be linked up to 7 accounts and available in 12 different currencies.


Debit Card request for Foreign Currency Account

  • Customer can start by opening Multicurrency Account with Foreign Currency (MCA-FCY) by visit Branch or call Contact Center or through Personal Internet Banking (PIB).
  • If account opening done through Branch or Contact Center, our staff will assist customer to open their MCA-FCY.
  • By opening new MCA-FCY, customer should fund their MCA-FCY by placing initial deposit, fund currency will correspond to the MCA-FCY currency
  • Once MCA-FCY has opened, customer may have two options: A) request new debit card for this MCA-FCY or B) link MCA-FCY to existing debit card. From two options, the next will be as below:
    Customer request new debit card for this account
    1. Customer can request new debit card through branch.
    2. In the new debit card, MCA-FCY will be linked as the primary account
    3. When debit card has successfully received by customer, customer may activate new debit card. For activation steps, please refer to the "Activating your card" on here
    4. After the debit card has successfully activated, customer can enjoy shopping, balance enquiry, cash withdrawal, and transfer using their MCA-FCY.

    Ex. A customer opened MCA-FCY with USD through PIB. This MCA-FCY needs to be funded in USD, customer can transfer fund from existing IDR account and automatically will be exchanged to USD once transferred to MCA-FCY with USD. Customer request new debit card from branch. MCA-FCY will be linked as debit card's primary account which make the debit card has main account in USD. When customer receive the new debit card, will require card activation in ATM. After card is activated, customer can enjoy shopping or any other transaction using USD without getting any exchange rate5.

    Customer want to link account to existing debit card
    1. If customer already owns a debit card and does not want another debit card, customer may request to link their MCA-FCY through Call Center or Branch.
    2. MCA-FCY will be linked as secondary account in the existing debit card.
    3. After the debit card has successfully linked with MCA-FCY, customer check linkage in ATM HSBC Indonesia and pick 'balance enquiry' and check if MCA-FCY available.
    4. Finally, debit card has been linked with MCA-FCY. Customer can access MCA-FCY through ATM HSBC worldwide for enquiry, cash withdrawal, and transfer as long as customer choose the corresponding MCA-FCY account in ATM HSBC worldwide. However, MCA FCY cannot be accessed for EDC/POS swipe transaction and online shopping using debit card.

    Ex: A customer opened MCA-FCY with USD through PIB. This MCA-FCY needs to be funded in USD, customer can transfer fund from existing IDR account and automatically will be exchanged to USD once transferred to MCA-FCY with USD. Customer already owns a debit card with IDR account as the card's primary account and does not want to request for another debit card. Customer request to link MCA-FCY in USD to be linked with the existing debit card. Therefore, MCA-FCY will be linked as secondary account. After account to card link requested, customer can link MCA-FCY through ATM HSBC Indonesia by going into 'balance enquiry' and check MCA-FCY availability. When MCA-FCY finally linked, MCA-FCY in the related debit card can only be accessed through ATM HSBC worldwide and cannot be used for direct purchasing.



Fees and Limits

HSBC Premier HSBC Advance Non HSBC Premier and HSBC Advance
Maximum transaction amount at ATM
Cash withdrawal per account per day Rp10,000,000 or equivalent Rp10,000,000 or equivalent Rp10,000,000 or equivalent
Cash withdrawal per card per day Rp20,000,000 or equivalent Rp15,000,000 or equivalent Rp10,000,000 or equivalent
Transfer between account per card per day Rp50,000,000 or equivalent Rp25,000,000 or equivalent Rp25,000,000 or equivalent
Interbank Transfer per account per day7 Rp50,000,000 or equivalent Rp50,000,000 or equivalent Rp50,000,000 or equivalent
Declined Transfer Transaction Free Free Rp5,000
Cash withdrawal (Fee will be charged as per transaction basis)
HSBC Indonesia ATM Free Free Free
ATM Bersama / Prima network Free (30 times/month)3 Free (30 times/month)3 Free (10 times/month)6
Visa/Plus network Rp30,000 Rp30,000 Rp30,000
HSBC ATM - overseas4 Free2 Rp15,000 Rp15,000
Interbank Transfer at ATM Free (30 times/month)3 Free (30 times/month)3 Free (10 times/month)6
Declined Cash Withdrawal Transaction Free Free Rp5,000
Balance Inquiry
HSBC Indonesia ATM Free Free Free
ATM Bersama / Prima network Free (30 times/month)3 Free (30 times/month)3 Free (10 times/month)6
Declined Balance Inquiry Transaction Free Free Rp5,000
Accumulation of Online and POS Transaction Limit
Per card per day Rp25,000,000 or equivalent Rp25,000,000 or equivalent Rp10,000,000 or equivalent

1 Terms and conditions apply.

2HSBC Premier customer will be charged IDR 15,000 or the equivalent (in other currency) for cash withdrawal at Wells Fargo Bank USA & ExpressNet Philipines.

330 times/month including cash withdrawal, transfer, and balance Inquiry transactions. For the excess usage, customer will be charged IDR 7,500 per transaction.

4The fee applies for cash withdrawal in HSBC ATM on GATS Network, whereas transactions done in HSBC ATM not connected to GATS network, PLUS network fee applies.

5Visa interchange fee and overseas ATM charge fee still applies.

610 times/month including cash withdrawal, transfer, and balance inquiry transactions with condition the account balance is >= Rp1,000,000 before transaction. For the excess usage, customer will be charged IDR 7,500 per transaction.

7Interbank transfer in ATM can be made in 2 times transactions with a maximum of IDR25,000,000 per transaction.

HSBC Premier

A world of personal privileges and benefits across more than 35 countries.

Apply online

HSBC Advance

Convenience in your day-to-day banking with worldwide networks.

Apply online

Apply by phone

Call our Contact Center on 1500 808 .

Apply at a branch

Find nearest branch.








































PT Bank HSBC Indonesia is registered and supervised by Financial Services Authority (OJK), Bank Indonesia (BI)
and also a participant of Indonesia Deposit Insurance Corporation (LPS) guarantee program